Lenovo computer repair told consumers too frequent crashes no problem 生死攸关的意思

Lenovo computer repair told consumers frequent crashes may not Lenovo computer repair told consumers too frequent crashes no problem customer service will provide spare machine and comprehensive inspection of consumers because of the need to buy a Lenovo G50-80 notebook computer, because I did not expect frequent crashes, this computer is not only convenient for him, but add no small trouble. Mr. Wang was told that there was no problem with the computer after it was sent to the customer service point. Lenovo aftermarket express, according to Mr. Wang’s description of the fault, it is not good to judge which aspects of the problem, will be a comprehensive examination of the computer to solve the problem. Three or four times a day crash, Mr. Wang told the Beijing morning news reporter, in April last year, he spent 5000 yuan to buy a Lenovo G50-80 laptop computer, when it began to use, found from time to time to crash. "Sometimes running software, the mouse has no response, can only restart." At first he thought it was an accident, so he didn’t take it seriously. With the passage of time, the computer crash phenomenon is more frequent, which caused the attention of Mr. wang. "Using WORD, browsing the web, listening to songs, often crash, and the frequency of failure is getting higher and higher."." Mr. Wang said, sometimes in the computer standby state, the mouse, keyboard has no reaction, and sometimes the computer into the sleep state can not wake up, direct black screen. "At most, it crashes three or four times a day, and it doesn’t work."." Mr. Wang said the repair did not solve the problem, the computer is usually used to work, he has been with the Win8.1 operating system in use at the factory, also did not install the hardware driver. After perceiving the fault, Mr. Wang will send the computer to Lenovo designated after-sales service point for testing, "engineers open the computer running for a period of time, did not encounter the crash situation, said the computer no problem."". During the interview, Mr. Wang’s computer lost contact with each other. "No, we’re talking. The computer doesn’t respond." Mr. Wang said with a wry smile, frequent computer crashes have affected his work, "sometimes work positive input data on the computer, there is no response, some software with automatic save function is better, some without this function, a restart and re input delay, too." A comprehensive examination of troubleshooting reporters will Mr. Wang back to the case of Lenovo customer service service, customer service staff will call Mr. wang. Yesterday afternoon, Lenovo after-sales service staff Wu feedback to reporters, has been to understand the situation of Mr. wang. "Mr. Wang because of busy work, each time point to customer service repair a relatively short time, during which the engineer found no crashes, difficult to determine the cause of the malfunction." To solve the failure of Mr. Wang computer, but also need to further test, "there may be problems in the software, but also does not exclude the hardware fault." Mr. Wu said that after the sale has not received a large number of other similar complaints, but in view of the situation of Mr. Wang, can provide him with standby machine use, and will conduct a comprehensive inspection of the computer, troubleshooting. On the 96101 hotline news of Beijing Morning Post

联想电脑频繁死机误事 消费者送修被告知没问题   联想电脑频繁死机误事   消费者送修被告知没问题 售后将提供备用机并全面检查   消费者王先生因工作需要买了一台联想G50-80型号笔记本电脑,没想到因为频繁死机,这台电脑不仅没有为他带来方便,反而增添了不小的烦恼。在送到售后点检测后,王先生被告知电脑没有问题。联想售后表示,根据王先生对故障的描述,目前还不好判断是哪方面有问题,将会对电脑进行全面检测解决问题。   一天死机三四次   消费者王先生告诉北京晨报记者,去年4月,他花费5000元购买了一台联想G50-80型号笔记本电脑,刚开始用时就发现时不时地死机。“有时候运行着软件,鼠标就没了反应,只能重启。”起初他以为是偶发事件,所以没有当回事。   可随着时间推移,电脑死机现象愈发频繁,这引起了王先生的重视。“使用WORD、浏览网页、听歌,都经常死机,而且故障频率越来越高。”王先生说,有时在电脑待机状态中鼠标、键盘就没了反应,有时电脑进入睡眠状态后无法唤醒,直接黑屏。“最多的时候,一天死机三四次,实在没法用。”   送修没解决问题   王先生表示,这台电脑平时是用来工作的,他一直在使用出厂时自带的Win8.1操作系统,也未自行安装过硬件驱动程序。在察觉到故障后,王先生将电脑送至联想指定售后服务点进行过检测,“工程师打开电脑运行了一段,没遇到死机的情况就说电脑没问题”。   就在记者采访期间,王先生的电脑又“失联”了。“这不咱还说着话呢,电脑又没反应了。”王先生苦笑着说,电脑频繁死机已经影响到他的正常工作,“有时候正输入着工作上的资料,电脑就没反应了,有些软件带自动保存功能还好点,有些不带这功能的,一重启又得重新输入,太耽误事。”   全面检查排故障   记者将王先生的情况反馈给了联想售后服务,客服人员表示会就此致电王先生。昨天下午,联想售后服务人员吴先生向记者反馈,已向王先生了解情况。“因为王先生工作比较忙,每次到售后点送修的时间比较短,在这期间工程师没有发现死机的情况,比较难判断故障原因。”要解决王先生电脑的故障,还需要进一步检测,“有可能是软件方面出现问题,但也不排除硬件方面存在故障。”   吴先生表示,售后方面暂未收到其他大量类似故障的投诉,不过鉴于王先生的情况,可为他提供备用机使用并会对电脑进行全面检查,排除故障。   北京晨报96101   热线新闻   记者 黄晓宇   线索:王先生 进入【新浪财经股吧】讨论相关的主题文章: